Privacy Policy

1. Introduction

zv77 is an internationally operated online gaming platform serving Bangladesh's English-speaking betting and gaming community. This Privacy Policy explains what personal information we collect from users of zv77 (accessible at https://zv77.ws), how we use that information, and the steps we take to protect it. By accessing or using our platform, you confirm that you have read and understood this policy and agree to its terms.

This policy applies to all personal data collected through our website, mobile-optimised platform, customer support channels, and any related services offered by zv77. We encourage all players — particularly those based in Dhaka, Chittagong, Sylhet, Khulna, and across Bangladesh — to read this policy carefully before registering or depositing funds.

2. Information We Collect

We collect personal data in several ways when you interact with zv77. The categories of information we may collect include, but are not limited to, the following:

• Identity and contact information: full name, date of birth, email address, phone number, and residential address (including city and district within Bangladesh).
• Account credentials: username and encrypted password used to access your zv77 account.
• Financial information: deposit and withdrawal transaction records, payment method details (such as bKash mobile number, Nagad account reference, or Rocket wallet ID), and transaction amounts in BDT.
• Technical and usage data: IP address, device type, browser type, operating system, pages visited, session duration, and in-game activity logs.
• Verification documents: where required for account verification or KYC purposes, copies of government-issued identification or utility bills.

We collect information directly from you when you register, make a deposit or withdrawal, contact our support team, or voluntarily provide it in any other way. Some technical data is collected automatically when you visit our platform.

3. How We Use Your Information

zv77 uses the personal data we collect for specific, legitimate purposes related to delivering and improving our services. These purposes include:

• Account management: creating, verifying, and maintaining your zv77 user account, including identity checks and security authentication.
• Payment processing: facilitating deposits and withdrawals via bKash, Nagad, Rocket, and other supported payment providers in BDT.
• Customer support: responding to your enquiries, resolving disputes, and communicating important account-related updates.
• Responsible gaming: monitoring account activity to identify patterns consistent with problem gambling and applying protective measures where appropriate.
• Legal and compliance obligations: meeting anti-money laundering (AML) requirements, fraud detection, and any other applicable legal or regulatory obligations.
• Service improvement: analysing aggregated usage patterns to enhance our platform features, game selection, and overall user experience for players in Bangladesh.

4. Legal Basis for Processing

We process your personal data only where we have a lawful basis for doing so. The primary legal bases on which we rely include:

• Contractual necessity: processing required to enter into and perform the agreement between you and zv77, including account registration and payment facilitation.
• Legitimate interests: processing carried out to detect and prevent fraud, enhance platform security, and improve our services, where these interests are not overridden by your rights.
• Legal obligation: processing necessary to comply with applicable laws and regulatory requirements, including AML obligations and fraud prevention directives.
• Consent: where you have provided explicit consent, such as opting in to receive promotional communications. You may withdraw consent at any time by contacting our support team.

5. Sharing of Information

zv77 does not sell, rent, or otherwise trade your personal data to external third parties for their own commercial gain. We may, however, share your information with trusted parties under the following limited circumstances:

• Service providers: third-party companies engaged to assist in delivering our platform services (e.g., payment processors, identity verification providers, data hosting providers). These parties process data only on our behalf and are bound by strict confidentiality obligations.
• Legal authorities: where required by law, court order, or regulatory direction, we may disclose your information to competent authorities. We will notify you where legally permitted to do so.
• Business transfers: in the event of a merger, acquisition, or asset sale involving zv77, your data may be transferred to the succeeding entity, subject to equivalent privacy protections.

In all cases, we require any third party receiving your data to maintain standards of data protection consistent with those described in this policy.

6. Payment Data & Bangladesh Methods

zv77 supports deposits and withdrawals in Bangladeshi Taka (BDT) through widely used local payment services including bKash, Nagad, and Rocket, as well as through Visa and Mastercard. When you initiate a financial transaction, the minimum data required to process that transaction is shared with the relevant payment provider. This may include your registered mobile number or wallet reference.

We do not store full card numbers or mobile banking PINs on our servers. Sensitive payment credentials are handled directly by PCI-DSS-compliant payment processors. Transaction records are maintained for compliance and auditing purposes in line with our data retention policy.

7. Cookies and Tracking Technologies

zv77 uses cookies and similar tracking technologies to operate and improve our platform. Cookies are small text files placed on your device when you visit our site. We use the following categories of cookies:

• Essential cookies: required for the platform to function correctly, including session management and login security.
• Performance cookies: used to collect aggregated, anonymised data about how users interact with our site to help us improve performance and navigation.
• Preference cookies: used to remember your settings and preferences, such as language choice and display options, to personalise your experience.

You can control or disable cookies through your browser settings. Please note that disabling essential cookies may affect the functionality of certain features on our platform. We do not use third-party advertising or behavioural tracking cookies.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy, unless a longer retention period is required by law or regulatory obligation. In general, active account data is retained for the duration of your account and for a defined period after account closure to meet AML and legal compliance requirements.

When personal data is no longer required, we delete or anonymise it in a secure and irreversible manner. Specific retention periods may vary depending on the type of data and the applicable legal framework.

9. Your Rights

As a user of zv77, you have a number of rights with respect to your personal data. You may exercise these rights by contacting our support team at [email protected]. Your rights include:

• Right of access: the right to request a copy of the personal data we hold about you, along with information about how it is being used.
• Right to rectification: the right to request that inaccurate or incomplete personal data we hold about you be corrected without undue delay.
• Right to erasure: in certain circumstances, the right to request that we delete your personal data, subject to our legal and contractual retention obligations.
• Right to restrict processing: the right to request that we limit the way we use your data in specified circumstances, for example while a dispute is being investigated.
• Right to withdraw consent: where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of prior processing.

We aim to respond to all valid requests within 30 days. In complex cases this period may be extended, and we will notify you accordingly. We do not charge a fee for exercising your rights under normal circumstances.

10. Security Measures

zv77 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include SSL/TLS encryption for all data in transit, secure server infrastructure with restricted access controls, regular security reviews and vulnerability assessments, and staff training on data protection best practices.

While we take all reasonable steps to secure your data, no method of electronic transmission or storage is 100% secure. In the unlikely event of a data breach that poses a risk to your rights, we will notify affected users in accordance with applicable obligations and take immediate steps to mitigate the impact.

11. Children's Privacy

zv77 is strictly an adult gaming platform. Our services are not directed at, and must not be used by, anyone under the age of 21. We do not knowingly collect personal data from individuals under 21 years of age. If we become aware that a minor has registered or provided personal data on our platform, we will promptly suspend the account and delete all associated personal data. If you believe a minor has accessed zv77, please contact us immediately at [email protected]. Players must be 21 years or older to register and play.

12. Changes to This Policy

zv77 reserves the right to update or revise this Privacy Policy at any time to reflect changes in our practices, legal obligations, or operational requirements. When we make material changes to this policy, we will update the "Last Updated" date at the top of this page and, where appropriate, notify registered users via email or an in-platform notice.

Your continued use of zv77 following the posting of any revised policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed about how we protect your information.

13. Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which zv77 handles your personal data, please do not hesitate to reach our support team. We are committed to resolving your enquiries in a timely and transparent manner.

Email: [email protected] — Our support team is available 24/7 to assist players across Bangladesh, including those in Dhaka, Chittagong, Rajshahi, Sylhet, Khulna, Barisal, Rangpur, and Mymensingh.